Operations and Maintenance

Our 24/7 Operations team provides Real Time analysis of Core, Transmission and Radio Access Network (RAN) elements to ensure agreed services level set out by our customers are achieved. Based on our customers strategic direction the team is driven to ensure key Operational KPI targets are met and operational faults found are resolved within strict SLA’s. The Performance monitoring element of our Core Back Office Team have extensive operational knowledge and expertise who work, develop and resolve issues on the RAN and Transmission elements allowing our customer to achieve the highest possible standards and driving continual improvements in their customers experience.

The Core Back Office team instructs our field team and SWC’s to implement software, hardware upgrades or fixes to ensure extensive coverage, high resilience, appropriate security and public safety functionality.
Our Preventive Maintenance teams both Back Office and Field Operations provide recommendations and solutions for sites, clusters and customers before they cause a service affecting outage or capacity concerns.

Keeping our customers customer’s connected!

Site Acquisition

Our dedicated team have extensive knowledge and experience in acquisition and all its components to provide optimal set of sites following the customer criteria.

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Planning and Design

Specialised in Topological Planning and Design, Dimensioning and Forecast, Network Realisation and Scripting to identify the new elements and prepare the Network for them.

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Integration & Optimisation

Working close to our customer to guarantee the proper integration and commissioning of the new elements and first tuning actions

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Operations & Maintenance

Covering preventing and corrective maintenance plans, day by day operations to monitor the Network Elements and their optimal performance

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